Manager/Senior Manager Customer Led Transformation in Trade, Industry and Services - Commercial Excellence & Insights
Line of Service
Job Description & Summary
Manager/Senior Manager Customer Led Transformation in Private Sector - Commercial Excellence & Insights
- You will, together with the team, design, own and successfully deliver high-impact projects and engage with senior stakeholders from high-profile clients .
- The projects typically include end to end digital transformations, customer strategy and experience design, front office operating model design and implementation, front office process design and implementation for organisations in trade, industry and services.
- You will work with international clients and we will provide you the opportunity to gain experience working in multi-cultural teams within Switzerland and abroad.
- You will work in a fast-growing team. The environment is driven by respect, collaboration, strong team spirit, and winning as team not as an individual.
- You will be actively involved in business development activities to help identify, propose and close customer transformation opportunities.
- You have domain expertise in one or more of Marketing, Sales and Multichannel Commerce.
- You have experience in delivering digitally enabled transformation programmes within B2C or B2B organisations which demonstrate tangible benefits (e.g. improve customer & employee experience, increase customer loyalty and spend, whilst also reducing cost to serve, improve customer satisfaction through multichannel strategies implementation).
- You are able to demonstrate how you have helped your clients to deliver tangible results.
- You have experience of interpreting clients strategic, operational and external drivers for change, gaining respect, building trust and inspiring clients by anticipating their needs and exceeding expectations within the financial services industry
- You have experience of building sustainable senior client relationships and be recognised and respected by clients and colleagues as a knowledgeable, valued and trusted professional.
- You will have a sound understanding of customer and emerging technologies and their applications to improve customer and employee experiences.
Education (if blank, degree and/or field of study not specified)
Degrees/Field of Study required:Degrees/Field of Study preferred:
Certifications (if blank, certifications not specified)
Desired Languages (If blank, desired languages not specified)
Available for Work Visa Sponsorship?
Government Clearance Required?
Job Posting End Date
Your career is just that; yours. You choose it. You live it. You make it happen.To get the best from it, you need the best opportunities. That’s why opportunities are at the heart of a career with us. Opportunities for you to grow as an individual, to build lasting relationships and make an impact in a place where people, quality and value mean everything.