Head of IT Service Operations - SEM

Helvetica Partners

Bern - vor 5 Tagen

neuvoo.com
Stellenbeschreibung
Descriptif

We are currently looking on behalf of one of our important clients for a Head of IT Service Operations. The role is a permanent position based in Bern Canton.

Your Role:

Hold responsibility for ensuring managed services & the necessary infrastructure. Lead around 14 employees in the roles of system & network engineers & customer care specialists & ensure continuous training. Coach & support employees in the following areas: technical support, coordination & distribution of upcoming tasks, support of the OKR process / target agreement, scheduling & resource planning. Ensure the availability & security of cloud platforms, workplace environments (VDI, M365) & compliance with the agreed SLA. Assist in shaping the Agile Environment (DevOps) & act as a bridge builder between the old & new IT world. Hold responsibility for incident, change & problem management on the associated infrastructures. Oversee the active design of the process & tool roadmap & have a significant influence on future service development. Understand the business context of services to customers, ensure the service & consequently ensure customer satisfaction. Continuously develop services in close cooperation with the development department. Hold an advisory role in service development & help define process landscapes, service level agreements & service operation models. Employ a working methodology based on the DevOps & Servant Leadership principles & cover the subject areas & contents of ITIL V4.

Your Skills & Experience:

Several years of professional experience in IT Operations with Managerial responsibilities. In possession of a deep understanding of Process & Operational Management (ITIL, business administration). An Agile mindset & motivated to employ a Servant Leadership style. Ideally experienced in a similar role for an IT Service Provider.

Your Profile:

​A completed higher education in the field of Information Technology. Ideally certified in the Agile field (Scrum Master, Scrum Coach etc.). Empathetic, skilled in self-reflecting, structured & both process & goal-oriented. Proficient in mediating between different parties & excellent communication skills. In possession of a high level of self-management & sense of responsibility. Fluent German & English (spoken & written). Swiss German language skills are also very advantageous.
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